Crossfire platform
More than a truck roll — a connected HVAC operation
Crossfire built its own operations software so residential customers get modern communication and commercial clients get portfolio-level visibility. Here's what's live today and where we're headed.
Live today — for office, field, and customers
These capabilities power every Crossfire service call, estimate, and maintenance visit.
Dispatch & scheduling
Real-time dispatch board and technician scheduling — office and field stay in sync.
Customer & location CRM
Customers, service locations, contacts, and equipment history in one place.
Work orders & field forms
Digital work orders, customizable form templates, and tech completion from the field.
Estimates, invoices & payments
Professional PDF estimates and invoices, customer approval links, and online payment.
SMS inbox
Two-way texting with customers — conversations tied to the customer record.
Maintenance programs
Recurring maintenance agreements, visit planning, and equipment due tracking.
Multi-site commercial
Portfolio view for property managers — locations, assets, alerts, and service history.
Customer portal
Customers sign in to view estimates, invoices, equipment health, reports, and recommendations.
Residential experience
Homeowners interact with Crossfire through phone, SMS, and — when invited — the customer portal. You can review and approve estimates online, pay invoices, and keep a record of work performed on your equipment.
- • Digital estimates with PDF delivery
- • SMS appointment and arrival updates
- • Online invoice payment
- • Service recommendations with clear follow-up
- • Equipment history as we service your home over time
Commercial experience
Property managers and facilities teams get multi-location visibility: assets at each site, maintenance visit documentation, open recommendations, invoices, and alerts — without chasing email threads or paper folders.
- • Portfolio view across locations and properties
- • Asset registers with service history
- • Maintenance programs with due tracking and summary reports
- • Dedicated contacts and SMS threads per customer
- • Estimate and invoice workflows with approval links
On our roadmap
We're actively building the next layer of automation and insight — informed by real jobs in the field.
- Automated equipment health alerts and trend monitoring across your portfolio
- Customer self-scheduling for maintenance and service windows
- Advanced job costing with labor burden rates and margin reporting
- Offline-capable mobile app for technicians in the field
- AI-assisted dispatch and route optimization
- Deeper integrations with building automation and smart thermostats
- Expanded contractor portal for regional property management companies
Roadmap items reflect planned development priorities and may change as customer needs evolve. Core service — repair, install, and maintenance — is always available regardless of feature rollout.
Customer portal
Estimates, invoices, equipment, reports, recommendations, and payment methods.
Sign inCrossfire team
Dispatch, scheduling, CRM, accounting, and field tools for Crossfire employees.
Employee sign-inWant this level of service for your property?
Residential or commercial — Crossfire combines skilled technicians with software that keeps everyone informed.